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Modified at : 2024-08-12
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We are committed to provide quality, efficient and perfect service to meet the needs of our customers as follows:
1. Grant of License.
  • Earth Water Abstraction License - 14 working days.
  • Surface Water Abstraction License - 14 working days.
  • Water Diversion License for Electricity Generation - 10 working days.
  • Inland Water Road Navigation License - 10 working days.
  • Discharge of Return Water License - 14 working days.
  • Entry or Discharge for Waste and Pollutants License - 14 working days.
2. Written Consent.
  • Resource Alteration Activities (Jetty Construction) - 35 working days.
  • Resource Alteration Activities for New Applications (Other Than Jetty Activities) - 21 working days.
  • Resource Alteration Activities for Renewal Applications (Other Than Jetty Activities) - 14 working days.
3. Voucher Payment.
  • 14 days.
4. Printout of License and Written Permission.
  • 2 working days.
5. Complaint Response Period.
  • Acknowledgement of Complaint - 2 working days.
  • Feedback on Action on Complaints - 14 working days

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